TEZA Customer Care Policy

TEZA DOORS AND WINDOWS PRIVACY POLICY

Effective Date: 12/16/24

At Teza Doors and Windows, we are committed to protecting your privacy and personal data.
This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website stage1.tezadoors.com or engage with us through our products and services. By using our website, you agree to the terms outlined in this Privacy Policy.

Who We Are

Teza Doors and Windows 4943 Telegraph Rd. Los angeles, CA 90022 (323) 968-1220

What Information We Collect

We collect the following types of personal data from visitors and customers:

• Personal Identification Information: This includes your name, email address, phone number, and billing/shipping address.

• Payment Information: If you make a purchase through our website, we collect necessary payment details (e.g., credit card information), but payment data is securely processed by third-party payment processors and is not stored on our systems.

• Usage Data: This includes information about how you interact with our website (e.g., pages visited, time spent, links clicked), which is collected using cookies and similar technologies.

• Customer Support Information: If you contact us, we may collect data regarding your inquiries or issues to improve our service.

How We Use Your Information

We process your personal data for the following purposes:

• To fulfill orders and provide services: We process your personal information to complete transactions, deliver products, and provide customer support.

• To communicate with you: We may use your contact information to send order updates, promotions, newsletters, and other marketing communications (only if you have optedin).

• To improve our services: We use usage data to analyze trends, enhance user experience, and improve the performance of our website.

• To comply with legal obligations: We may need to process personal data to comply with legal requirements, including tax and accounting laws

Lawful Basis for Processing Your Data

We process your personal data under the following lawful bases:

• Consent: We obtain your consent when collecting your personal data, particularly for marketing communications or when you opt-in to our services.

• Contractual Necessity: We process your data as necessary to perform contracts with you, such as processing orders or providing customer support.

• Legal Obligation: We process your personal data to comply with legal obligations (e.g.,tax or record-keeping requirements).

• Legitimate Interests: We may process your data to improve our website’s functionality, user experience, and customer service, based on our legitimate business interests.

Sharing Your Data

We do not sell, trade, or rent your personal data. However, we may share your information with trusted third parties who help us operate our business, such as:

• Payment Processors: To process payments for orders made through our website.

• Shipping Partners: To deliver your products.

• Marketing Service Providers: If you have consented to receive marketing communications, we may share your information with third-party marketing providers.

• Legal Authorities: If required by law, we may share personal data to comply with legal obligations, prevent fraud, or respond to lawful requests from government authorities.

How We Protect Your Information

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. This includes the use of encryption technologies and secure servers. However, please be aware that no method of transmission over the internet is 100% secure.

Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.

• Right to Rectification: You can request that we correct or update any incorrect or incomplete data.

• Right to Erasure: You have the right to request that we delete your personal data, subject to certain legal limitations.

• Right to Restrict Processing: You can request the restriction of processing of your data under certain circumstances.

• Right to Data Portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format.

• Right to Object: You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

• Right to Withdraw Consent: If you have provided consent for marketing or other purposes, you can withdraw it at any time by contacting us at [Insert Contact Email].

To exercise any of these rights, please contact us at:
Email: tezaproducts@gmail.com
Phone: (323) 968-1220

Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing activities on our website. Cookies are small text files that are placed on your device to help us improve your experience. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some features of our website.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. For example, order information may be retained for accounting purposes or to resolve disputes.

Transfers of Personal Data

We may transfer your personal data to third-party service providers or partners located outside of the European Economic Area (EEA). If we do so, we ensure that appropriate safeguards are in place to protect your data in compliance with GDPR, such as Standard Contractual Clauses or other legal mechanisms.

Children's Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child under 16, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we update this policy, we will revise the “Effective Date” at the top of the page. We encourage you to review this Privacy Policy periodically for any changes.

Opt-out Options

You may opt-out of emails and messages sent from Teza Doors and Windows at any time by emailing info@tezadoors.com or calling at (323) 968-1220. No further emails or messages will be sent once opt-out is requested.

SMS

By providing your telephone number and submitting our contact form, you consent to receive SMS text messages regarding your inquiries, appointments, and promotional offers. Message and data rates may apply based on your mobile carrier’s plan.
You can opt out of SMS communications at any time by replying STOP to any message. After opting out, you will no longer receive further text messages unless you re-enroll.
We are committed to protecting your privacy—your mobile opt-in data will not be shared with third parties.

Contact Us

If you have any questions or concerns about our Privacy Policy, your personal data, or to obtain a Return Authorization, please contact us at:

• Teza Doors and Windows
  Phone: (844) 405-9363
  Email: sales@tezadoors.com
  Address: 4943 Telegraph Road, Los Angeles, CA 90022

Please note that Teza Doors will not assume transportation charges for any products returned by any transportation agency or company for products purchased through Teza Doors.

Thank you for trusting Teza Doors & Windows with your personal information.